Responsible Gambling
Gambling can be an enjoyable form of entertainment when approached responsibly. However, it is important to stay in control and be aware of the potential risks involved. We are committed to promoting safe and responsible gambling practices for all of our users. This page provides important information, tools, and resources to help you gamble responsibly and seek support if needed.
Signs of Problem Gambling
It can sometimes be difficult to recognise when gambling has become a problem. Being aware of the warning signs is the first step toward getting help. Common signs of problem gambling include:
- Spending more money on gambling than you can afford to lose
- Feeling the need to gamble with increasing amounts of money to get the same excitement
- Chasing losses by continuing to gamble in an attempt to win back money you have lost
- Neglecting work, family, or other responsibilities due to gambling
- Borrowing money or selling possessions to fund gambling activities
- Feeling anxious, irritable, or restless when trying to cut down or stop gambling
- Lying to friends or family members about your gambling habits
- Using gambling as a way to escape stress, depression, or other emotional problems
- Repeatedly trying and failing to control, cut back, or stop gambling
- Experiencing relationship problems or financial difficulties as a result of gambling
Self-Exclusion Tools
If you feel that your gambling is becoming difficult to control, self-exclusion tools can help you take a break and regain control. Self-exclusion allows you to voluntarily restrict your access to gambling services for a set period of time. You can request a self-exclusion directly through your account settings or by contacting our customer support team. We will honour all self-exclusion requests promptly and ensure your account is suspended for the duration you choose.
In addition to our own self-exclusion options, we strongly recommend using GamStop, the national self-exclusion scheme in the UK. GamStop allows you to self-exclude from all online gambling companies licensed in Great Britain in a single step. You can register at www.gamstop.co.uk. Other helpful tools include deposit limits, wagering limits, session time reminders, and reality checks, all of which can be set within your account to help you stay in control of your gambling activity.
Helpful Resources
If you or someone you know is struggling with problem gambling, free and confidential support is available. The following organisations provide expert advice, guidance, and counselling services to help individuals and their families affected by gambling-related harm:
- BeGambleAware - BeGambleAware is one of the UK's leading charities providing information, advice, and support for anyone affected by problem gambling. Their website offers a range of resources including a free helpline and online chat service available 24 hours a day, 7 days a week.
- GamCare - GamCare is the leading provider of information, advice, and support for anyone affected by problem gambling in the UK. They offer a free National Gambling Helpline, online forums, counselling services, and a wide range of tools to help people address gambling-related issues.
Remember, gambling should always be a fun and entertaining activity. If it stops being enjoyable, please reach out for help. You are not alone, and support is always available.